• What this Policy Covers

    This Privacy Policy describes how we collect, use and disclose information about users who interact with us including (but not limited to) via our websites and Mobile Apps. This policy only applies to those online services that link to this policy. We are strongly committed to your right to privacy and to providing a safe, enjoyable and personalized service to you. We reserve the right to modify or amend this Policy at any time and will display the effective date at the end of this statement. By submitting your personal information to us, you are deemed to have read and agree to be bound by this Privacy Policy.

    This policy does not cover any third party websites, including any third party website that may, from time to time, be linked to this website. We do not monitor or make any representation with respect to the practices of these third party website. If you have any questions regarding the information collections of these websites, you should consult the privacy policies contained on those websites.

    This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.

  • Type of Information We Collect

    There are two main types of information we collect about users of our online services that include (but are not limited to) the following:

    • Personal Information which includes (but are not limited to), for example, your name, date of birth, gender, personal identification numbers or passport, home address, telephone number, email address, payment information (including your credit or debit card: name of cardholder, card number and expiry date); and
    • Technical Information such as information about your Internet connection, your Internet protocol or IP address, the equipment you use to access our online services, and information relating to your usage of those services.

    You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date.

  • How We Collect Your Information

    The technique we utilize to collect information about you are as follows:

    • Directly from you: for example, when you request products or services from us, when you register with us, respond to surveys, contact us or otherwise interact with us. Please be caution that if others use devices into which you remain logged in and may share information with us as if they were you. To protect your privacy, please log out from our online services that you access from public or shared devices.
    • Automatically, when you use our online services: information collected through the use of Cookies and Other Technologies, and when you download our Mobile Apps.
    • From third parties: including social networks, other online services, other service providers and from consumer data resellers.
  • How We Use Your Information

    The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes:

    Where you are a NHS member/user:

    • to register for a user Account with us;
    • to process, manage or verify your identity;
    • to provide, maintain and improve the Platform and/or Service to you;
    • to communicate with you and to maintain and improve customer relationship;
    • to personalise and improve your user experience with the Platform and/or Service;
    • to provide you with support and handle requests and complaints;
    • to facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys;
    • to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the Platform and/or Service and our users’ demographics (on an anonymised basis);
    • to protect and/or enforce our legal rights and interests, including defending any claim;
    • to comply with our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders;
    • to comply with or as required by any request or direction of any governmental/law enforcement authorities; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
    • to detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the Platform and/or Service;
    • to transfer or assign our rights, interests and obligations under any agreements entered into with us;
    • for internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc; and/or
    • for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside your country, and you agree and consent to us using and processing your personal data for the Purposes as identified in this Privacy Policy.
    • to fulfil and validate your purchases/reservations/bookings;
    • to process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you;

    We may also use and process your personal data for the following marketing and promotional purposes (“Marketing and Promotional Purposes”):

    • to send you information, alerts, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;
    • to send you seasonal/festive greetings or messages;
    • to notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;
    • to process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity; and/or
    • to share your personal data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions,from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels.
    • You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the “Unsubscribe” link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you non-marketing and promotional communications, such as those about your Account, about the Platform and/or Service or our ongoing business relations.

    If you are a NHS member, your user profile information such as your username will be used to identify you when you use the Platform and/or Service. Your username may be displayed to other users when you submit your rating and/or review. We will not directly disclose or share your user email address and other information without your consent.

    We may also use, process and share non-personally identifiable, aggregated, statistical and/or anonymous data with third parties for data analytics and to analyse and develop our marketing strategy and further improve and enhance the Platform and/or Service.

    You agree and consent to us using and processing your personal data for the Purposes as identified in this Privacy Policy.

    We will seek your separate consent for any other purposes which do not fall within the categories stated above.

  • Acknowledgement and Consent

    By communicating with Albatrozz Sdn Bhd using Albatrozz Sdn Bhd services, or by virtue of your engagement with Albatrozz Sdn Bhd, you acknowledge that you have read and understood this Private Policy and agree and consent to the use, processing and transfer of your Personal Data by Albatrozz Sdn Bhd as described in this Private Policy. The collection of your personal data by us may be mandatory or voluntary in nature depending on the Purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide our Platform and/or Service to you.

  • Transfer of Information Overseas

    Our information technology storage facilities and servers may be located in other countries outside of your country. This may include, but not limited to, instances where your personal data may be stored on servers located outside of your country. In addition, your personal data may be disclosed or transferred to entities located outside your country. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in your country under the applicable laws in your country. You hereby expressly consent to us transferring your personal data outside of your country for such purpose.

  • Retention

    We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. If your personal information is no longer required, we will take reasonable steps to ensure any information that we hold will be destroyed or de-identified where required by applicable law. We hold your personal information in hard copy and electronic files. We may also use third party information system providers to store or have access to your personal information.

  • Accuracy

    We will need your assistance to ensure that the personal information provided by you is current, complete and accurate. You will promptly update us in the event of any change to your personal data. Please note that your failure to maintain accurate, complete and up-to-date personal data may result in your inability to access and use the Platform and/or Service

  • Disclosure Of Your Personal Data

    We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above Purposes:

    • our subsidiaries, related and/or associated companies;
    • your immediate family members and/or emergency contact person as may be notified to us from time to time;
    • successors in title to us;
    • our selected third parties (business/marketing partners, sponsors, advertisers) who offer promotions or organise contests, events, activities or campaigns;
    • any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;
    • any party in relation to legal proceedings or prospective legal proceedings;
    • auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us; any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes;
    • data centres and/or servers located within or outside your country for data storage purposes;
    • storage facility and records management service providers;
    • government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
    • credit reference/reporting agencies for the purpose of credit checking on you;
    • our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the Platform and/or Service to you;
    • insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;
    • financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
    • banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us;
    • the general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the Platform and/or Service that are viewable by the general public without compensation for advertising and publicity purposes;
    • any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or
    • any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorised by you.
  • Personal Information from Minors and Other Individuals

    To the extent that you have provided (or will provide) personal data about your family members, spouse, other dependents (if you are an individual), directors, shareholders, employees, representatives, agents (if you are a corporate, an entity or an organisation) and/or other individuals, you confirm that you have explained (or will explain) to them that their personal data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

    In respect of children (i.e. individuals under the age of 18 or under the age of majority in your country) or individuals not legally competent to give consent, you confirm that you are the parent or legal guardian or person who has parental responsibility over them or the person appointed by court to manage their affairs or that they have appointed you to act for them, to consent on their behalf to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

  • Your Rights

    To the extent that the prevailing personal data protection and privacy laws of the countries we operate in allow, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. We may charge a small fee (such amount as permitted under the applicable law) to cover the administration costs involved in processing your request to access your personal data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.

    In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.

    You may correct, update or delete your personal data at any time by editing your profile on the “Account Settings” page on the Platform. However, please note that your personal data may be retained on our back-up systems for some time. In addition, you cannot delete information associated with past transactions as we keep track of these records.

  • Internet and Mobile Application Use

    You acknowledge that the provision of your personal data to us over the Internet is entirely at your own risk.

    You further acknowledge that if you post your rating and/or review on the Platform, your rating and/or review will become a public information and will be retained by us even after your account has been terminated. Your email address and phone number will not be visible to others through any rating and/or review that you post.

    We use cookies (an alphanumeric identifier that we transfer to your computer’s or mobile device’s hard drive so that we can recognise your web browser or mobile device, track your visits to the Platform or remember your username and/or password each time log-in) to monitor your use of the Platform. All such demographic data collected through cookies are not personal data and we may use this data in aggregated, statistical and/or anonymised form. You may disable cookies by changing the settings on your web browser or mobile device, although this may mean that certain features on the Platform will not function properly if you set your web browser or mobile device to not accept cookies.

    If any part of the Platform links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites. We suggest you to read and understand those websites’ privacy policy before you provide your personal data to those websites.

    The Platform may integrate with social sharing features and other related tools which allow you to share information with your friends or the public, depending on the settings you establish with the social sharing network. The social sharing network’s use of your personal data made available by AceGolf is governed by that social sharing network’s privacy policy, not by this Privacy Policy. By connecting your social sharing network account through the Platform, you agree that we may collect your personal data from your social sharing network account only in accordance with your privacy settings you have set up under your social sharing network account and for the Purposes provided under this Privacy Policy.

    We may automatically receive, record and store location services information from your computer or mobile device when you interact with us. You hereby consent to our use of anonymised location services information collected from you. Where the location services information is personally identifiable, we will give you the options to manage your disclosure of this information. Depending on the functionalities available on your computer or mobile device, you may benefit from advanced options to manage the location services information. A computer or mobile device may report its GPS location at the time you interact with us if the location services settings are enabled. Such information is not identified as personal data, except where we are required to do otherwise under applicable law.

    Our collection of your computer or mobile device location information is solely at your discretion. You can enable or disable location services when you use the Platform at any time, through your computer or mobile device settings. Should you use the Platform with location services enabled, you consent to our collection and dissemination of your computer or mobile device location information through the Platform, as specified in this Privacy Policy. Under no circumstances shall we be liable for claims or for any damages therefrom, arising out of your informed decision to allow other users to see your computer or mobile device location information, as specified in this Privacy Policy.

  • Updates to the Privacy Policy

    We may amend this Privacy Policy if and when the business or legal requirements change. The updated versions will always be posted on our website with a date stamp, so that you are aware of when the last update was made. Subject to applicable laws, the prevailing language of the Privacy Policy will be English. In the event of any inconsistency in understanding between the English version and any translated version, the English version will prevail.

  • Contact Us

    If you have comments or questions about this Privacy Policy statement, please contact us in writing at the address below referencing 'Privacy Policy':

    Albatrozz Sdn Bhd (1128301-H)
    Unit 11-02 Tower A, Vertical Business Suite
    Avenue 3 Bangsar South
    No. 8 Jalan Kerinchi
    59200 Kuala Lumpur
    Tel : 1700 81 9687 / 03- 8688 2816
    Fax : 8688 2817
    Email : enquiry@albatrozz.com

    We will respond to you within a reasonable time and no later than one month from the date of receipt of your correspondence

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