Privacy Policy
Your privacy is important to us. This policy is pursuant to the Malaysian Personal Data Protection Act 2010.
What this Policy Covers
This Privacy Policy describes how we collect, use and disclose information about users who interact with us including (but not limited to) via our websites and Mobile Apps. This policy only applies to those online services that link to this policy. We are strongly committed to your right to privacy and to providing a safe, enjoyable and personalized service to you. We reserve the right to modify or amend this Policy at any time and will display the effective date at the end of this statement. By submitting your personal information to us, you are deemed to have read and agree to be bound by this Privacy Policy.
This policy does not cover any third party websites, including any third party website that may, from time to time, be linked to this website. We do not monitor or make any representation with respect to the practices of these third party websites. If you have any questions regarding the information collections of these websites, you should consult the privacy policies contained on those websites.
This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.
Type of Information We Collect
There are two main types of information we collect about users of our online services:
- Personal Information which includes (but are not limited to), for example, your name, date of birth, gender, personal identification numbers or passport, home address, telephone number, email address, payment information (including your credit or debit card: name of cardholder, card number and expiry date); and
- Technical Information such as information about your Internet connection, your Internet protocol or IP address, the equipment you use to access our online services, and information relating to your usage of those services.
You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date.
How We Collect Your Information
The techniques we utilise to collect information about you are as follows:
- Directly from you: for example, when you request products or services from us, when you register with us, respond to surveys, contact us or otherwise interact with us. Please be cautious that if others use devices into which you remain logged in, they may share information with us as if they were you. To protect your privacy, please log out from our online services that you access from public or shared devices.
- Automatically, when you use our online services: information collected through the use of Cookies and Other Technologies, and when you download our Mobile Apps.
- From third parties: including social networks, other online services, other service providers and from consumer data resellers.
How We Use Your Information
The personal data as provided/furnished by you to us or collected by us from you, or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes:
- To register for a user account with us
- To process, manage or verify your identity
- To provide, maintain and improve the Platform and/or Service to you
- To communicate with you and to maintain and improve customer relationships
- To personalise and improve your user experience with the Platform and/or Service
- To provide you with support and handle requests and complaints
- To facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys
- To conduct market research or surveys, internal marketing analysis, customer profiling activities, and usage and activity trends analysis
- To protect and/or enforce our legal rights and interests, including defending any claim
- To comply with our legal and regulatory obligations under applicable laws, legislation, regulations or court orders
- To detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the Platform and/or Service
- For internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, and security
- To fulfil and validate your purchases, reservations, or bookings
- To process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you
We may also use and process your personal data for marketing and promotional purposes such as sending you information, alerts, newsletters, updates, promotional materials, and special privilege announcements. You have the right at any time to request us to stop sending you marketing and promotional materials by clicking the 'Unsubscribe' link in the relevant email.
Acknowledgement and Consent
By communicating with Albatrozz Sdn Bhd using Albatrozz Sdn Bhd services, or by virtue of your engagement with Albatrozz Sdn Bhd, you acknowledge that you have read and understood this Privacy Policy and agree and consent to the use, processing and transfer of your Personal Data by Albatrozz Sdn Bhd as described in this Privacy Policy. The collection of your personal data by us may be mandatory or voluntary in nature depending on the Purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide our Platform and/or Service to you.
Transfer of Information Overseas
Our information technology storage facilities and servers may be located in other countries outside of your country. This may include, but not limited to, instances where your personal data may be stored on servers located outside of your country. In addition, your personal data may be disclosed or transferred to entities located outside your country. Please note that these foreign entities may be established in countries that might not offer a level of data protection equivalent to that offered in your country under applicable laws. You hereby expressly consent to us transferring your personal data outside of your country for such purpose.
Retention
We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. If your personal information is no longer required, we will take reasonable steps to ensure any information that we hold will be destroyed or de-identified where required by applicable law. We hold your personal information in hard copy and electronic files. We may also use third party information system providers to store or have access to your personal information.
Accuracy
We will need your assistance to ensure that the personal information provided by you is current, complete and accurate. You will promptly update us in the event of any change to your personal data. Please note that your failure to maintain accurate, complete and up-to-date personal data may result in your inability to access and use the Platform and/or Service.
Disclosure of Your Personal Data
We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties for one or more of the above purposes:
- Our subsidiaries, related and/or associated companies
- Your immediate family members and/or emergency contact person as may be notified to us from time to time
- Successors in title to us
- Our selected third parties (business/marketing partners, sponsors, advertisers) who offer promotions or organise contests, events, activities or campaigns
- Any person under a duty of confidentiality which has undertaken to keep your personal data confidential, engaged by us to discharge our obligations to you
- Any party in relation to legal proceedings or prospective legal proceedings
- Auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis
- Data centres and/or servers located within or outside your country for data storage purposes
- Government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, and statutory agencies or bodies in any country, if required or authorised to do so to satisfy any applicable law, regulation, order or judgment
- Our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis
- Banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us
- Any third party in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer or asset/share sale relating to all or any portion of our business
Personal Information from Minors and Other Individuals
To the extent that you have provided (or will provide) personal data about your family members, spouse, other dependents, directors, shareholders, employees, representatives, agents, or other individuals, you confirm that you have explained (or will explain) to them that their personal data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.
In respect of children (individuals under the age of 18 or under the age of majority in your country) or individuals not legally competent to give consent, you confirm that you are the parent or legal guardian with parental responsibility over them, or the person appointed by a court to manage their affairs, and that you consent on their behalf to the processing of their personal data in accordance with this Privacy Policy.
Your Rights
To the extent that the prevailing personal data protection and privacy laws of the countries we operate in allow, you have the right to request access to, request a copy of, and request to update or correct your personal data held by us. We may charge a small fee (as permitted under applicable law) to cover the administration costs involved in processing your request to access your personal data.
In addition, you have the right, by notice in writing, to inform us of your withdrawal (in full or in part) of your consent previously given to us, subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal to be effected. However, your withdrawal of consent could result in certain legal consequences — depending on the extent of your withdrawal, it may mean that we are unable to continue your existing relationship with us or that any contract you have with us will need to be terminated.
You may correct, update or delete your personal data at any time by editing your profile on the 'Account Settings' page on the Platform. Note that your personal data may be retained on our back-up systems for some time, and that information associated with past transactions cannot be deleted as we maintain records of these.
Internet and Mobile Application Use
You acknowledge that the provision of your personal data to us over the Internet is entirely at your own risk.
We use cookies (alphanumeric identifiers transferred to your computer's or mobile device's hard drive so that we can recognise your web browser or mobile device, track your visits to the Platform or remember your username and/or password each time you log in) to monitor your use of the Platform. All demographic data collected through cookies is non-personal and we may use this data in aggregated, statistical and/or anonymised form. You may disable cookies by changing the settings on your web browser or mobile device, although this may mean that certain features on the Platform will not function properly.
If any part of the Platform links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites. We suggest you read and understand those websites' privacy policies before you provide your personal data to them.
Updates to the Privacy Policy
We may amend this Privacy Policy if and when business or legal requirements change. The updated versions will always be posted on our website with a date stamp, so that you are aware of when the last update was made. Subject to applicable laws, the prevailing language of the Privacy Policy will be English. In the event of any inconsistency between the English version and any translated version, the English version will prevail.
Contact Us
If you have comments or questions about this Privacy Policy statement, please contact us in writing at the address below referencing 'Privacy Policy':
We will respond to you within a reasonable time and no later than one month from the date of receipt of your correspondence.
Albatrozz Sdn Bhd (1128301-H)
Unit 11-02 Tower A, Vertical Business Suite
Avenue 3 Bangsar South
No. 8 Jalan Kerinchi
59200 Kuala Lumpur
Tel: 1700 81 9687 / 03-8688 2816
Fax: 03-8688 2817
Email: enquiry@albatrozz.com
© 2026 Albatrozz Sdn Bhd (1128301-H). All rights reserved.